Role Summary

John brings a broad background in technology, operations, analytics, and technical support to the CMTS team. His experience includes supporting business-critical platforms in regulated and enterprise environments, troubleshooting application and access issues, developing repeatable workflows, and creating clear technical documentation. He combines hands-on systems engineering experience with more than 15 years of leadership and cross-functional service.

Focus Areas

• Systems administration, infrastructure support, and technical operations
• Troubleshooting, issue triage, and user support
• Linux and Windows administration, virtualization, networking, and automation
• Server maintenance, configuration, and documentation
• Runbooks, standard work, knowledge transfer, and process improvement
• Security-conscious and compliance-ready technical support

Background and Experience

• Business intelligence and enterprise platform support in a regulated GMP environment
• Experience with Python, SQL, Alteryx, Tableau, Smartsheet, SAP S/4HANA, and related systems
• Hands-on work with Linux, Windows, Git/GitHub, Bash, Ansible, virtualization, and infrastructure automation
• Leadership experience across technology, retail operations, education, governance, and military service
• Experienced in translating technical concepts into clear procedures, training materials, and repeatable workflows

Education and Credentials

• Master of Business Administration, Trevecca Nazarene University
• Bachelor of Arts in Management and Human Relations, Trevecca Nazarene University
• Coursework in Computer Science and Mathematics, Purdue University
• Alteryx Designer Core Certification
• Professional certificates in data science, data analytics, business intelligence, Tableau, and SQL
• Texas Educator Certificate, Mathematics, Grades 7–12